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KMID : 0917520020090030047
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Journal of Speech Sciences
2002 Volume.9 No. 3 p.47 ~ p.59
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Design and Implementation of IVR Server Using VoiceXML
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Abstract
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A new brilliant service using human-voice and DTMF (Dual Tone Multi Frequency) technique is expected nowadays in order to obtain valuable information on the internet more easily. VoiceXML (Noice eXtensible Markup Language) is the right choice that makes the new service possible. In this paper, the design and implementation of IVR (interactive Voice Response) server using VoiceXML is described, where it connects with internet and IVR server efficiently. IVR server using VoiceXML is composed of two groups: VoiceXML document handling and VoiceXML execution. Scenario part of IVR server corresponds to VoiceXML document, the execution is performed by VoiceXML execution.
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